Frequently Asked Questions

Car Key Replacement Services

How much does a car key replacement cost? expand_more

Car key replacements typically range from roughly £40 to £200 depending on your exact car make, model, and the type of key required (transponder, smart fob, proximity key, etc.). We provide upfront quotes over the phone before starting work, with no hidden fees.

Can you make a key if I've lost all my original keys? expand_more

Yes, we specialize in 'all keys lost' situations. We use dealer-level diagnostic equipment to decode your car's locks and immobilizer system, then program a brand new key to your vehicle's ECU. You'll need to provide proof of ownership and valid ID.

Do you come to my location to make the key? expand_more

Yes! We operate fully equipped mobile locksmith vans and will come directly to your location in Croydon to cut and program the new key on the spot. No need to tow your vehicle or visit a workshop.

How long does it take to make a replacement key? expand_more

Most car key replacements take 30-60 minutes from our arrival at your location. This includes cutting the physical blade, programming the transponder chip, and testing the key in your vehicle's ignition and locks.

Is it cheaper than going to the dealership? expand_more

Yes, our service is significantly cheaper than main dealer prices. We typically save customers 40-60% compared to dealership quotes. Plus, because we come to you, you save completely on expensive towing costs.

Pricing & Payment

What payment methods do you accept? expand_more

We accept cash, debit cards, credit cards, and bank transfers. We can process card payments on-site using a mobile card reader. For larger jobs, we can arrange payment plans if needed.

Do you charge a call-out fee? expand_more

No, we do not charge a separate call-out fee. We provide a fixed quote over the phone before starting work. The price you're quoted is the price you pay—no surprises when we arrive.

Are there extra charges for emergency or night-time calls? expand_more

We operate 24/7 with the same pricing for day and night calls. There are no premium charges for emergency services or calls outside normal business hours. We believe emergency help should be affordable.

Do you offer discounts for multiple keys? expand_more

Yes, if you need multiple keys made at the same time, we can offer discounted rates. Contact us for a quote on bulk key orders.

Response Times & Availability

How quickly can you respond to an emergency lockout? expand_more

Our average response time across Croydon is 15-30 minutes depending on your location and current call volume. We prioritize emergency lockout calls and dispatch our nearest available technician to you immediately.

Are you available 24/7? expand_more

Yes, our emergency locksmith services are available 24 hours a day, 7 days a week, 365 days a year. Whether it's early morning, late at night, or during a weekend, we're here to help.

What areas do you cover? expand_more

We cover all of Croydon and surrounding areas within a 15-mile radius, including Central Croydon, South Croydon, Thornton Heath, Norbury, Addiscombe, Shirley, Purley, Selhurst, Sanderstead, Coulsdon, Waddon, New Addington, Kenley, Beddington, Broad Green, Woodside, Riddlesdown, Monks Orchard, Forestdale, Hamsey Green, and Old Coulsdon.

Do you cover areas outside Croydon? expand_more

Yes, we cover surrounding areas within a 15-mile radius of Croydon, including parts of Bromley, Sutton, Mitcham, and other South London neighborhoods. Contact us to confirm coverage for your specific postcode.

Vehicle Makes & Models

What car makes and models do you service? expand_more

We service all major car brands including BMW, Mercedes, Audi, Volkswagen, Ford, Toyota, Vauxhall, Honda, Nissan, Hyundai, Kia, Peugeot, Renault, Citroen, Fiat, Seat, Skoda, Volvo, Land Rover, Range Rover, Jaguar, Mazda, Mitsubishi, Subaru, Lexus, Tesla, Mini, Porsche, Jeep, and Dacia. We also handle classic and vintage vehicles.

Can you program smart keys and proximity fobs? expand_more

Yes, we program all types of smart keys, proximity fobs, and keyless entry systems. We handle push-button start keys, Comfort Access systems, and advanced security features on modern vehicles.

Do you work on commercial vans and trucks? expand_more

Yes, we provide key replacement and locksmith services for commercial vehicles including Ford Transit, VW Transporter, Mercedes Sprinter, and other vans and trucks used by businesses across Croydon.

Warranty & Guarantees

Do you offer warranty on the keys you supply? expand_more

Yes, all our newly supplied and programmed keys come with a standard 12-month warranty. If the key fails within this period due to manufacturing defects, we'll replace it free of charge.

Are your keys genuine or aftermarket? expand_more

We use high-quality OEM-equivalent keys that look and function exactly like original dealership keys. They're not genuine manufacturer parts, but they're built to the same specifications and perform identically. This allows us to offer significant savings compared to dealership prices.

What if the key doesn't work after you leave? expand_more

We test every key thoroughly before we leave your location to ensure it works perfectly in the ignition, door locks, and remote functions. If there's any issue, we'll return immediately to fix it at no extra charge.

Lockout Services

Will you damage my car when unlocking it? expand_more

No, we use professional non-destructive entry techniques and specialized tools designed specifically for vehicle lockouts. Our technicians are trained to unlock cars without causing any damage to locks, windows, paintwork, or interior trim.

My keys are locked in the boot, can you help? expand_more

Yes, we can safely gain entry to the cabin and release the boot, or pick the boot lock directly depending on your vehicle model. We'll get your keys back without damaging your car.

What if my child or pet is locked in the car? expand_more

Call us immediately and inform us of the situation. We will dispatch our closest technician with absolute priority. If they are in immediate danger, call 999 first. We can typically reach you within 10-15 minutes for emergency situations involving children or pets.

Transponder Key Programming

What is a transponder key? expand_more

A transponder key contains a microchip that communicates with your car's immobilizer system. When you insert the key, the chip sends a unique code to the car's computer. If the code matches, the car starts. This technology prevents theft by making it impossible to start the car with a copied key that lacks the programmed chip.

Can you program a key I bought online? expand_more

We can program keys purchased online, but we recommend using our guaranteed OEM-quality keys. Online keys often have faulty chips or incorrect specifications, which can cause programming failures. Our keys are tested and guaranteed to work.

Do I need the original key to program a new transponder? expand_more

No, we can program new transponder keys even if you've lost all originals. We access your vehicle's immobilizer system directly using professional diagnostic equipment to add new keys. You'll need to provide proof of ownership and valid ID.

General Service Information

Are your locksmiths fully qualified and insured? expand_more

Yes, all our technicians are fully insured, DBS checked, and highly trained in automotive locksmith services. We carry comprehensive public liability insurance to protect you and your vehicle.

Can you delete my lost or stolen key from the system? expand_more

Yes, if you suspect your keys were stolen, our programming process will permanently delete the lost keys from your car's immobilizer memory so they can never be used to steal the vehicle. This is an important security measure we recommend for all lost key situations.

Do you provide spare keys to prevent future lockouts? expand_more

Yes, we recommend having a spare key made to prevent expensive 'all keys lost' situations in the future. A spare key costs significantly less than replacing all keys when they're lost. We can make spare keys with or without remote buttons depending on your budget.

How can I contact you for a quote? expand_more

You can call us on 07400 007588, WhatsApp us, or fill out our online contact form. We provide free quotes over the phone and can usually give you an exact price within minutes based on your car make, model, and the service you need.

Locksmith FAQs

Service On Spot Within 15-30 Mins

Lost Your Car Keys?

Locked Out of Your Car?

Need a Spare Key?

Get a Free Quote NOW – We will CALL YOU BACK within minutes